The Business Owners Satisfaction in Processing Business Permits in Echague, Isabela

Abstract

This study endeavored to assess base on business owners’ perspective the business permit and licensing processing the municipality of Echague. The respondents for this descriptive study were chosen based on the number of active business enterprises that were registered in 2021. Six barangays were chosen from a total of 64 in Echague, Isabela, and a total of 125 respondents were questioned. A survey questionnaire was utilized to gather the data which was adopted from the Business Permits and Licensing System (BPLS) 2017 Customer Experience Survey (Renewal of Mayor’s/Business Permit) of the National Competitiveness Council of the Philippines and the Department of Trade and Industry. The BPLO of the Municipality of Echague received a positive review from the business owners. This demonstrates the excellent caliber of service provided by BPLO of Echague for business applications in terms of services provided and client satisfaction.